Thousands of former customers of the collapsed Trident Insurance Company can now apply for compensation after the Policyholders Compensation Fund (PCF) officially opened the claims process, offering payouts of up to Ksh500,000 per claim.
The announcement marks a major relief for policyholders and other claimants who have been waiting for compensation following the insurer's placement under statutory management.
In a statement on Friday, June 26, PCF urged all affected policyholders, claimants, and other parties with valid claims against Trident Insurance Company Limited to submit their applications for compensation.
The Fund also disclosed that compensation for customers of KUSCCO Mutual Assurance Company Limited and Corporate Insurance Company Limited, which were also placed under statutory management on March 10, 2026, will commence later, with the dates to be communicated through a public notice.
According to PCF, many eligible claimants may still be unaware of their right to compensation or the procedures for lodging claims, prompting the Fund to intensify public awareness campaigns across the country.
"Policyholders, claimants, and other affected parties are encouraged to lodge their claims with the Policyholders Compensation Fund (PCF)," the Fund stated.
The announcement comes as the Fund rolls out its PCFMtaani public sensitisation campaign in Murang'a County, part of a nationwide programme launched in 2023 to educate Kenyans on compensation available when insurers collapse or lose their operating licences.
The campaign has so far reached 14 counties and seeks to encourage eligible claimants to come forward while restoring confidence in Kenya's insurance sector.
PCF is also calling on individuals who had policies with other failed insurers—including United Insurance Company, Xplico Insurance Company, and Invesco Assurance Company—and are yet to receive compensation to contact the Fund and lodge their claims.
The Fund noted that the current maximum compensation payable is Ksh500,000 per claim, in line with Gazette Notice No. 971 published on January 23, 2026.
PCF attributed faster compensation to amendments made to the Insurance Act in 2019, which removed the previous legal requirement that an insurer first be fully wound up by the courts before claimants could be compensated.
Under the revised law, compensation can begin once an insurer is placed under statutory management or its licence is revoked, significantly reducing waiting periods for affected policyholders.
As of March 31, 2026, the Fund had processed 2,146 claims worth Ksh390.8 million for customers of failed insurers, including Resolution Insurance, BlueShield Insurance, Xplico Insurance, Invesco Assurance, Concord Insurance, Standard Assurance, and United Insurance.
Affected claimants can submit their claims physically or through the PCF's official online platforms.
