The National Transport and Safety Authority (NTSA) has urged motorists whose Smart Driving Licences are ready for collection to visit their designated centres and pick up the documents.
In a notice issued on Friday, October 16, the authority reminded applicants to collect their licences from the centres where they registered their biometric details, warning that they must present their original national identity cards for verification.
“Visit the centre where you registered your biometrics to collect your Smart Driving Licence today. Remember to bring your original ID for verification,” NTSA stated.
The latest advisory comes as the authority continues to encourage motorists to track pending documents through its online platform and collect those that are ready, while cautioning against engaging brokers to access its services.
NTSA warned that motorists seeking driving licences, vehicle logbooks and new-generation number plates should deal directly with the authority instead of relying on intermediaries who claim to offer faster services.
“Do not deal with brokers. We have made our processes completely transparent, giving you full control without any need for brokers or intermediaries,” the authority stated.
Brokers often approach motorists with promises of expediting driving licence applications and renewals, arranging driving tests, facilitating vehicle ownership transfers and helping applicants avoid long queues.
However, engaging unauthorised intermediaries can expose applicants to fraudulent transactions, fake documents and the potential misuse of their personal information.
The authority has consequently encouraged motorists to use its official online portal to establish whether their documents are ready for collection before travelling to NTSA offices.
Applicants can check the status of their Smart Driving Licences using their national identity numbers. Motorists seeking updates on vehicle logbooks and reflective number plates can use their vehicle or motorcycle registration numbers.
The status-checking service is available free of charge and does not require users to create an account, allowing applicants to verify their documents without incurring additional costs.
Once a search is completed, the portal indicates the designated collection centre for the relevant document, helping motorists avoid unnecessary trips to NTSA offices and making the collection process more convenient.
The online platform also provides an avenue for motorists to raise complaints about delays and other challenges encountered while accessing NTSA services.
Applicants can submit their concerns through the portal and receive updates on resolved complaints through the email addresses they provide when lodging their reports.
The authority's latest warning reinforces its position that motorists can access its services directly without paying brokers or other intermediaries to facilitate routine applications.
Motorists with pending documents have therefore been advised to confirm their status online, follow the designated collection instructions and carry the required identification when visiting the relevant centre.
